Patient Experience

Creating an excellent patient experience

By listening to our patients’ feedback, we work to create an experience that is consistently excellent. We do this by ensuring that communication with our patients is clear, respectful and frequent. Creating a healing environment and being responsive to patient needs also contributes to exceptional care. Our ICARE values – integrity, compassion, accountability, respect and excellence give us focus and purpose in how we care for our patients and each other as team members.

An excellent experience begins with assuring you can communicate with your care team, no matter what language you speak or if you are hearing impaired. Barnes-Jewish Hospital treats a widely diverse population of patients. Through a team of 30 medical interpreters, plus the support of technology, we have the ability to facilitate medical communications in more than 90 languages.

Hospitals can be busy and noisy environments, but rest and sleep are important to healing. Our Quiet at Night program reduces nighttime noise and light levels on inpatient floors so patients can get the rest they need. Assuring that call buttons and requests are responded to in a timely manner is vital to an excellent experience. By checking in frequently with patients and tracking our response to their call lights, we’re earning higher marks from our patients on post-discharge surveys.

Speaking Their LanguageSpeaking Their Language

Putting patients first means speaking their language.

Quiet at NightQuiet at Night

Patients are finding a quieter, more responsive environment.

Video InterpretingVideo Interpreting

Sign language interpretation for deaf and hearing impaired patients.

Cancer Patient Experiences Our Values FirsthandThe Cooks

Compassion and respect accompany healing.

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