Over the last few months, the community has come together by staying apart. You’ve stayed home, made sacrifices and put off the important things – like doctor’s appointments and health screenings. But now at Barnes-Jewish Hospital we are ready to care for you with new safety precautions and other important steps to make your visit an easy one and get you the care you need.
If you are coming to the medical campus and dropping off a patient, you can drop off and park where available. Please avoid parking in the Emergency Department lot, unless you are visiting the Emergency Room. You will be given a phone number where you can check in on the patient if you wait in the car or go home to wait. Please make sure to maintain social distancing.
Valet services are now available at the Center for Advanced Medicine.
At this time, patients coming in for surgeries and some procedures are required to be tested for COVID-19 as part of the standard pre-procedure process. We will work with you to schedule the test and refer you to the proper testing site. If needed, you will have your COVID-19 test 48-72 hours in advance of the scheduled procedure, and then will need to quarantine yourself between the testing and the procedure to reduce your risk of exposure.
For those coming in for an office visit, our staff will guide you through temperature and wellness checks prior to your appointment.
Patients, visitors and staff must wear face masks at all BJC HealthCare facilities. Masks can be homemade, or in any format or style available. If you don’t have a personal mask, we will be happy to provide one.
We have redesigned our registration process to reduce contact. If you are coming to the hospital, enter through the main entrance and staff will be there to help you. Patients going to the Center for Advanced Medicine or the Center for Outpatient Health will be screened at a station inside the entrance of the buildings before they go to their appointments. Patients using valet services at the Center for Advanced Medicine will be screened in their cars before entering the building.
For those coming in for office visits, you will notice additional clear shields around front desk areas and reconfigured waiting rooms. This is intended to protect against virus transmission. We’ll also encourage electronic payment when possible. You may also have the ability to do an e-check in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.
One visitor is welcome to accompany you but will not be allowed in pre or post-surgery areas of the hospital or on patient floors, and all visitors must wear a personal mask. He or she will be screened upon entry into the hospital and can stay with you until surgery. At that time your visitor will be invited to wait in the appropriate waiting area or in their car and will receive updates from your care team. If you need to be admitted, the visitor may see you in the recovery room, but rooms are exclusive to patients at this time.
Read BJC HealthCare’s full visitor policy for more information.
Signs and floor decals are being installed throughout our hospital to illustrate the six feet recommended for social distancing between you and others. Chairs in our waiting rooms and tables in our cafeterias have been rearranged to comply with spacing recommendations.
CLEAN COMMON AREAS
In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the hospital to encourage frequent hand washing.
Patient meals continue to be prepared in designated, clean spaces with limited traffic. In our public cafeterias, there have been several changes to reduce the need for staff or visitors to interact with high-touch items. For example, electronic payments are requested in lieu of cash. A member of our food and nutrition team will be happy to serve all the options rather than asking people to self-serve at salad bars or other stations. And, a full array of bottled or canned beverages are available vs. self-serve.
To help protect you the entire time of your stay, our environmental services teams remains focused on CDC protocols to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleaned. Traffic in and out of patient rooms is limited to essential staff and visitors.
All employees working at a BJC facility are screened daily for symptoms. We emphasize proper hand hygiene and provide the appropriate gowns, gloves, and masks in accordance with CDC guidelines.
We encourage our staff to practice social distancing whenever possible in an effort to keep one another safe and ready to care for you. When the job allows, our non-clinical staff has been asked to work from home to limit the traffic through our facilities.