Patient Safety & Quality Symposium

High Reliability: Culture in Action

Save the date for the seventh annual Patient Safety & Quality Symposium - High Reliability: Culture in Action, sponsored by Barnes-Jewish Hospital, St. Louis Children’s Hospital and Washington University School of Medicine. 

Date: March 24, 2017
Time: 8 a.m. – 4 p.m.
Location: Eric P. Newman Education Center

Abstract submission and registration will open November 1, 2016.

Overall objectives of this year’s symposium are to:

  1. Describe components of a just culture
  2. Recognize the benefits of disclosure of medical errors to patients
  3. Identify the importance of teamwork and communication to improve patient safety
  4. Learners will be able to describe at least one of the five highly reliable tenets

Speakers include:

  • John Westphal, Outcome Engenuity: John Westphal is a Six Sigma Black Belt who teaches Just Culture Certification Courses for his firm. His presentation, “Just Culture – HRO Interface,” will cover how a just culture and highly reliable outcomes are interconnected.
  • E. Patchen Dellinger, MD, University of Washington Medical Center, Department of Surgery:
    Dr. Dellinger will present “Teamwork, Communication, Briefing, Checklists, and Safety in the OR” and “A Surgeon’s View of Quality Improvement: Evolution Over Time.”
  • Darrell (Skip) Campbell, MD, University of Michigan: Dr. Campbell will be speaking about what is often referred to as the “Michigan Model” as a different approach to patient safety and the malpractice problem, along with how to combat burnout among health care professionals.
  • Pat Potter, RN, PhD, FAAN: Barnes-Jewish Hospital's director of research for patient care services will present on compassion fatigue.
  • Members from two Barnes-Jewish Hospital performance improvement (PI) teams will discuss:
    • A general overview of team goals and interdisciplinary membership
    • Team culture and impact to their team’s outcomes
    • Challenges and approaches to sustain momentum and resiliency
    • Understanding organizational operations and awareness of processes that impact team progress 


Washington University School of Medicine in St. Louis, Continuing Medical Education. 


Washington University School of Medicine in St. Louis is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. 


Washington University School of Medicine in St. Louis designates this live activity for a maximum of 6.0 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Disclosure Statement:
It is the policy of Washington University School of Medicine in St. Louis, Continuing Medical Education, that planners, faculty and other persons who may influence content of this CME activity disclose all relevant financial relationships with commercial interests in order for CME staff to identify and resolve any potential conflicts of interest prior to the educational activity. Faculty must also disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation. Detailed disclosures will be made in activity handout materials. 


Barnes-Jewish Hospital Center for Practice Excellence 


Barnes-Jewish Hospital Center for Practice Excellence is an approved provider of continuing nursing education by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. 6.0 contact hours will be awarded for this activity. 

This program is sponsored in part by The Foundation for Barnes-Jewish Hospital.

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