Barnes-Jewish Hospital recognizes that engaged employees provide safer, higher quality care. In addition to the hospital-wide employee engagement survey that all Barnes-Jewish team members take annually, in 2014, the hospital conducted a survey specifically geared toward clinical team members.
Front-line staff evaluate patient safety and quality
In 2014, the hospital conducted a survey developed by the Agency for Healthcare Research and Quality (AHRQ). Clinical team members at Barnes-Jewish Hospital participated in the AHRQ survey, which focuses on processes and efforts surrounding patient safety and quality.
The survey consisted of statements that team members had the option to strongly agree or disagree with, agree or disagree with, or neither agree or disagree. The domains included:
- Teamwork within units
- Supervisor/manager expectations and actions promoting patient safety
- Organizational learning – continuous improvement
- Management support for patient safety
- Feedback and communication about error
- Overall perceptions of patient safety
- Frequency of events reported
- Communication openness
- Teamwork across units
- Handoffs and transitions
- Nonpunitive response to error
Barnes-Jewish Hospital’s score in 2014 was 73 percent, which is slightly better than the national benchmark for hospitals with 500+ beds but slightly below the overall benchmark and the score for teaching hospitals:
- overall average benchmark: 76 percent
- benchmark for hospitals with 500+ beds: 71 percent
- benchmark for teaching hospitals: 74 percent
The hospital will continue to conduct the survey every other year, using its 2014 patient safety grade as a benchmark. Action plans will be developed based on areas identified for improvement. The 2016 survey will serve as an evaluation of the success of these action plans.